Check the categories below for frequently asked questions. If you don't see an answer to your question below, please don't hesitate to contact us at:
- Will I find a wide selection of eyeglass frames at your store?
- How do I understand frame dimensions?
- How long will it take for me to receive my glasses?
- What is your return policy for eyeglasses?
Will I find a wide selection of eyeglass frames at your store?
We created framebay.com in order to provide our visitors with widest selection of frames that are available on the market.
Here you will find the rarest from from world known designer houses. Spend some time on our website - we guarantee you'll find something unique, frame that will be perfect just for you!
How do I understand frame dimentions?
Please, check the image below. It explains how to understand eyeglasses dimensions
How long will it take for me to receive my glasses?
We use a centralized warehouse to process your eyewear orders. Frames are usually available to ship out by the next business day after we receive your payment. In some rare cases process can take longer time, 7 to 10 business days.
We ship out using USPS services
What is your return policy for eyeglasses?
We offer an 14 days return policy if frame that arrived is damaged or not as described. No restocking fee will be charged if this was to occur.
In other cases 15% restocking fee and original shipping cost deduction will apply.
Please, make sure you inspected frames carefully, before giving them to your optician. We are unable to cover frames damaged during the process of lens installation.
We must receive all items in exact same condition they were shipped out.
Order cancellation: Buyer can request us to cancel the order if he changed his mind, before order was shipped. After that moment we can’t accept a cancellation request.
INTERNATIONAL BUYERS: Please, note, shipping charges won’t be refunded after a package was shipped out.
Please, make sure to contact us in this time frame in order to obtain an RMA.