Check the categories below for frequently asked questions. If you don't see an answer to your question below, please don't hesitate to contact us at:
- Will I find a wide selection of eyeglass frames at your store?
- How do I understand frame dimensions?
- How long will it take for me to receive my glasses?
- What is your return policy for eyeglasses?
Will I find a wide selection of eyeglass frames at your store?
We created framebay.com in order to provide our visitors with widest selection of frames that are available on the market.
Here you will find the rarest from from world known designer houses. Spend some time on our website - we guarantee you'll find something unique, frame that will be perfect just for you!
How do I understand frame dimentions?
Please, check the image below. It explains how to understand eyeglasses dimensions
How long will it take for me to receive my frames?
We use a centralized warehouse to process your eyewear orders. Frames are usually available to ship out by the next business day after we receive your payment. In some rare cases process can take longer time, 7 to 10 business days.
We ship out using USPS services
How long will it take for me to receive my glasses (frame and the lenses)?
In case you ordered complete pair of glasses (frame and the lenses) :
Your order will be sent to the the lab, where technicians will cut the lenses in the frame. If lenses are available it will take up to 5 extra business days to process your order.
If the lenses are not in the stock you will be notified within 72 business hours about approximate expectancy time of your order fulfillment.
What is your return policy for eyeglasses?
We offer 7 calendar days return policy for our US based customers on frames only.
Any prescription lenses are not refundable. Due to the time involved and custom nature of eyewear; all sales are final. We will deduct price of the lenses from the refund.
Most of the frames that we sell are extremely hard to find, unique, hand made, sold at a very competitive price.
For this reason all returns are subject to the 15% restocking fee, which will be deducted from the refund amount.
We will not be able to accept the return after 7 days from the time the buyer received the shipment.
Please, make sure you inspected frames carefully, before giving them to your optician. We are unable to cover frames damaged during the process of lens installation.
We must receive all items in exact same condition they were shipped out.
Order cancellation: Buyer can request us to cancel the order if he changed his mind, before order was shipped. After that moment we can’t accept a cancellation request.
INTERNATIONAL BUYERS: Please, note, shipping charges won’t be refunded after a package was shipped out.